Official Argus complaints processInsurance provider and authoritative source
Complaints procedure
Argus provides a free three-step complaints process. It states that complaints are treated fairly and that it will respond within 15 days from acknowledgement.
First contact
Contact Argus through its website, your usual contact person, or by email. Include your policy and/or claim number in all correspondence.
Important before sending
Quote your policy and/or claim number in every message.
Personal data is treated under the GDPR framework.
Unresolved complaint
If the matter remains unresolved, send a written complaint with all relevant information to the Argus Complaints Officer. Argus says the officer will investigate independently and keep you updated.
Argus Insurance Company (Europe) Limited, Malta BranchExternal escalation
If you remain dissatisfied after receiving Argus’s final reply, you may contact Malta’s Office of the Arbiter for Financial Services.
Office of the Arbiter for Financial ServicesSt Calcedonius SquareArgus controls and may update this process. Check its official page before submitting a complaint.
Check the current Argus procedure ↗Policy & regulation
Emika Watanabe Ltd acts as a tied insurance intermediary for Argus Insurance Company (Europe) Limited, Malta Branch. A tied insurance intermediary acts solely on behalf of its insurer.
Argus Insurance Company (Europe) Limited, Malta Branch (OC 1216) is authorised by the Malta Financial Services Authority to carry on insurance business as a third-country branch.
Website information is general and does not itself constitute an offer or insurance contract. Cover begins only after acceptance and confirmation. Always read the applicable quote, IPID and policy wording.